Your terms and conditions of use

These terms of sale constitute a binding agreement between the Customer and FLS INC. Customer accepts these terms by making a purchase, placing an order or otherwise shopping on FLS INCs website. These terms and conditions of sale are subject to change without prior notice, except that the terms and conditions of sale posted on the FLS INC website at the time of the Customer’s original order will govern the order in question.

1. Payment Terms. Customer agrees to pay for products purchased as outlined in the Sales Agreement or Invoice. First time customers or product trial customers will be required to provide credit card information. FLS INC will accept Visa, MasterCard or American Express credit cards. Customers may apply for payment by terms by forwarding to our accounting department, three recent credit references as well as Customer company information as requested. You can request a credit application for customers that have reoccurring business or have large dollar amount orders or require terms for other reasons.  

2. Delivery. All delivery costs, including but not limited to transportation, insurance, packaging, handling and related expenses will be paid by the Customer as part of the agreed purchase price of the product. FLS INC shall not be liable for failure or delay in shipping. FLS INC will to the best of their ability provide the Customer with products as timely as possible. FLS INC will ship equipment via the carrier of our choice, in order to minimize risk of transportation damage, unless otherwise instructed by the Customer. FLS INC will not be liable should the Customer specify an alternative carrier and equipment is damaged. However, Customer will be responsible for payment, the full purchase price as agreed. FLS INC will arrange shipping from shipping point to Customer’s dock or normal ground level receiving entrance. Movement of equipment within Customer’s facility will be the responsibility of the Customer.

3. Disclaimer of Liability. FLS INC shall have no liability to Customer or any other person for any claim, loss, damage or expense of any kind caused in whole or in part, directly or indirectly by (a) the inadequacy of the equipment for any purpose, (b) any deficiency or defect in the equipment, whether or not covered by any warranty, (c) the use or performance of the equipment, (d) any interruption or loss of services, use, or performance of the equipment, (e) any delay in delivery, (f) and loss of business, lost profits or other incidental or consequential damages whatsoever resulting from the foregoing, or otherwise.

4. Return Policy

(a) An order from FLS INC’s regular product inventory can be returned for a full refund (excluding any shipping charges) within 30 days from the date the customer received delivery of the order. Returns after 30 days will not be accepted.

(b) The product returned must be the same product that was originally shipped from FLS INC in the original packaging (serial numbers must match).

(c) Refunds will be in the form of a credit memo, check, or refund on their credit card. A refund will only be given once the order is received by FLS INC.

(d) Original shipping charges to the customer will not be refunded, and the customer is responsible for all shipping charges, packaging, insurance and related expenses to return products to FLS INC.

(e) Special order products may not be returned under any circumstances. All orders that require configuration or assembly of product to meet customer specifications are non-cancelable. These orders are custom built to meet a specific customer's need and may not be canceled. The customer is responsible for the full payment of the order once a purchase order has been sent to FLS INC.

(f) Basic Returns Information - For all returns to FLS INC, you must obtain a Return Authorization number from our Customer Service department by calling 800-469-6484 or 630-375-9275 prior to shipping the product to our returns receiving warehouse at: FLS INC, 31W154 91st Street Unit 108, Naperville , IL 60564, Must reference valid RMA number or shipment will be refused.  

The following information is needed to issue a Return Authorization:

  • Company Name

  • Return Merchandise Authorization (RMA) Number

  • Invoice/Order Number

  • FLS INC Corporation Item Number

  • Reason for Return

    You may also request the type of return you would like:

    Replacement returns of products damaged on arrival (DOA) if you have a COD account, FLS INC Corporation ships the replacement product as soon as the damaged product is received.

    Credit returns of undamaged products. Credit returns may be available depending on a variety of conditions. You ship the product; when it is received, FLS INC Corporation credits your account. Custom-configured products cannot be returned for credit. For your convenience and faster service fax your request to 630-375-9344

    (g) Overshipment - Products not authorized for return shall be defined as "Overshipment" Overshipment may be returned to you at your expense or FLS INC Corporation may, in its sole discretion, issue a credit for the last purchase price, or the current price or the cost of goods less a 25% handling and restocking fee. FLS INC Corporation will not be liable for any loss or damage to Overshipment. Products returned for any reason other than Dead on Arrival (DOA) or as defective must be in resalable condition, complete and unused, and the outer seal must not have been opened or re-taped. Product boxes that have been opened or re-taped are not eligible for return and will be refused.

    Additional requirements include:

  • Accounts must be current to receive a RMA number for a stock balance return.

  • End-of-Life product cannot be returned.

  • OEM product cannot be returned.

    (h) Refused orders - may be subject to a cancellation fee. Call Customer Service at 800-469-6484 or 630-375-9275 before refusing any shipment. Failure to call Customer Service may result in credit refusal, and products will be returned to you at your expense.

    (i) Price protection - is available only when provided by the manufacturer. If provided returned products will be credited at the current price, or original price, whichever is lower and reflects price reductions announced by the manufacturers.

    (j) Return Processing - For FLS INC Corporation to process your return in a timely manner, please review the information and follow the procedures outlined below:

  • Use the original manufacturers' boxes and packaging

  • Package all returns to prevent damage in transit

  • Use shipping labels on cartons being returned

  • All returns must have an RMA number printed on the return shipping label

  • Do not write addresses or RMA numbers on the outside of the manufacturers' boxes. Products must be in resalable condition to receive credit All returns must be complete including all components, accessories, cables, software and manuals in the original shipment

  • All returns must be received by FLS INC Corporation within 30 days from the date the RMA number is issued. RMA numbers are only valid for 30 days.

  • Returns must be shipped freight pre-paid

    (k) Dead on Arrival (DOA) / Defective Returns Products that are inoperable at first use are eligible for a DOA return up to 30 days from the date of the invoice depending upon the manufacturer's policy. Certain manufacturers may require that all DOA and defective products be returned directly to them, or they may limit the return time frame after purchase. Mass storage and memory products are limited to a 30-day DOA and defective return period.

    Manufacturer policies are subject to change without notice. FLS INC Corporation will make every reasonable effort to exchange DOA and defective products. All original packaging, components, accessories, software and manuals must be included with returned DOA and defective products. DOA and defective products returned incomplete may be assessed a charge for the missing items or returned to you at your expense. If you have a DOA or defective product, please call our Customer Service department at 800-469-6484 or 630-375-9275. When necessary, our Technical Support department will assist you in reviewing the manufacturer's installation procedure to rule out incompatibility. Often, by offering expert technical information, they can help you avoid the time and expense of returning a product.

    All computer systems returned as DOA or defective will be tested; other products returned as DOA or defective may be tested. Products found not to be DOA or defective will be subject to return to the customer at the customer's expense.

    In order for FLS INC Corporation to process your claim most efficiently:

  • Contact your local FEDEX office and advise them that you have a damaged product that needs to be picked up and returned to FLS INC Corporation.

  • Provide them with the information requested on the Damaged Reference and "MT" Box Returns Form.

  • FEDEX should pick up the damaged package or empty box and leave a call tag-pick up receipt and return the product back to FLS INC Corporation. Please keep this receipt for your records in case the product is not returned to FLS INC Corporation.

  • In the event that the inspection does not take place, or your product is not picked up within 5 business days of your initial call, please contact FLS INC Corporation Customer Service at 800-469-6484.

    5. Pricing and Availability. All pricing is subject to change. FLS INC reserves the right to make adjustments to pricing, products and other service offerings for reasons including but not limited to; changing market conditions, product discontinuation, product unavailability, manufacturer price changes and errors in advertisements. All are subject to product availability. FLS INC cannot guarantee that it will be able to fulfill all Customer orders

Contact us

Our support hotline is available 24/7.

Phone1 (630) 375-9275

Contact our expert support team!