Repairs

For units still covered by the Wyse Standard Warranty, go to http://wyse.com/serviceandsupport/service/rmaproc.asp.

To determine if your unit is still covered by the Wyse Standard Warranty, go to http://wyse.com/serviceandsupport/service/rmaproc.asp#a2 and enter your unit's serial number.

For other repairs within the 48 contiguous United States, see below.

RETURN MATERIAL AUTHORIZATION (RMA) PROCESS

Our Wyse Outlet Store Service Center can service your defective product to the module level. We also have custom service and sales programs to manage or maintain any aspect of service or sales program your company requires regardless of your industry.

Requesting an RMA

WyseStore recognizes that your time is valuable so we have provided you with three methods for requesting an RMA:

Preferred method:

• WEB Request – You may request up to eight (8) RMAs using our on-line RMA Request Form. A Customer Support representative will respond within 24 hours of receipt of the request. During peak hours response times may be longer.

Secondary methods:

• Fax Request - Please print and fill out our Fax RMA Form, then fax it to 1-630-375-9344. A Customer Support representative will respond within 24 hours of receiving your request. During peak hours response times may be longer.
• Phone Request - You may request up to two (2) RMAs via phone by calling 1-800-469-6484, or 1-630-375-9275.

Note: RMA numbers are valid for ninety (90) days from date of issuance.

Our hours of operation allow for a quick response from 8 AM to 5 PM Monday through Friday, Central Standard Time. Night and holiday messaging are also available. If you leave a message you will receive a return call before noon the following business day.

Within the CintronicsOnline/WyseStore Warranty

In order to process your warranty request expeditiously we require the following information:

• Company Name & Address
• Contact Name, Phone & Fax Number
• Model, Part & Serial Number of Units in Need of Repair
• Problem Description
• Copy of the original dated, machine printed POP (proof of purchase) indicating the serial number of the unit purchased.

Out Of Warranty

In order to process your warranty request expeditiously we require the following information:

• Company Name & Address
• Contact Name, Phone & Fax Number
• Model, Part & Serial Number of Units in Need of Repair
• Problem Description
• Method of Payment - Credit card (Master Card, Visa or American Express), Prepaid Check, or COD.

Out of Warranty Repair Options

CintronicsOnline/WyseStore provides you our customer with two repair options for your out of warranty thin client products. You have your choice of a 90-day repair warranty or a 12-month product warranty on your repaired products.

90 Day Repair Warranty - Starting at $150* for a thin client, our factory trained technicians will repair your product using only factory parts. The warranty for this option is 90 days and covers only the original problem and solution. The warranty begins the day the repair is shipped to you.

12 Month Product Warranty - Starting at $175* for a thin client, our factory trained technicians will repair your product using only factory parts. The warranty for this option is 12 months and covers any problem with the product. This ‘warranty extension’ will provide you with the same coverage as your original warranty. You will receive a certificate indicating the terms of the extension and dates of coverage. Certain limitations apply.

*Note: This price does not include the replacement of the LCD panel on our mobile thin clients. In the event that LCD requires replacement WyseStore will notify you to obtain your approval before we proceed.

Shipping Instructions

Please post the assigned RMA number on the outside of each box and ship your unit, freight prepaid, to:

Wyse Outlet Store/FLS, Inc.
31W154 91^st Street, Suite 128
Naperville, Illinois 60564-5680

For thin client products it is not necessary to send in defective keyboards, mouse, or power supplies. If these items are defective, WyseStore will send you replacements. No return is necessary.

Turnaround, Repair and Return Shipping

WyseStore will strive to repair your product within 3-5 business days of receipt barring any unforeseen problems.

WyseStore will repair your product with new and/or refurbished parts. Parts replaced during the repair process become the property of WyseStore.

Upon completion of the repair WyseStore will ship the unit back to you freight prepaid. In other words WyseStore will pay the out bound freight charges.

Exchange/Replacement Product Policy

CintronicsOnline/WyseStore has the option under our warranty to repair or replace a product with a like product. WyseStore classifies some replacement products as “R” stock. For better identification, we have marked them with an “R” after the part number. The serial number location is either on the bottom or back of the unit.

The “R” stock meets new product specifications, looks ‘like’ new and is packaged in new boxes. The “R” stock may consist of new products previously used as sales demos, stock rotations, or repaired product.

Any product used to replace a defective product carries the balance of the original product warranty. For example, if a 1-year warranted product is replaced after 8 months, the replacement product carries the balance of the four months of the remaining warranty.

WyseStore will however contact you before we replace your product to insure that the replacement product will work within your thin client environment and will not cause any compatibility issues.

August 24, 2009